Orders are typically processed within 5 business days, excluding weekends and public holidays.


Items marked as "pre-order" or "made to order" are shipped once production is complete. These items are processed and shipped separately and will not be combined with ready-to-ship products. This may result in multiple shipments and extended delivery times.

Tracking details will be sent by email once your order ships.

Please allow up to one business day for the tracking to activate.

You can monitor your delivery here.

Responsibility transfers to you upon confirmed delivery.

Shipping costs are calculated at checkout.

Orders over €150 qualify for free shipping.

We ship worldwide*. All items are dispatched from our warehouse in Ukraine, where they are produced in-house.

Shipments are sent via postal services, declared as gifts, and typically take 3–7 business days, depending on the destination.

Pterowear is not responsible for any customs duties, taxes, or import fees imposed by your country.

*excluding Russia

Orders can be modified or canceled before they are packed or shipped.

Contact our support team if you need to make changes.

support@pterowear.market

We will assist you before your order enters the shipping queue.

Pterowear accepts Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay and Shop Pay.

Only one payment method per order. Any payment disputes must be resolved directly with the provider.

All sales are final.

Exchanges are only possible in the rare case of a shipping error or a manufacturing defect. These occurrences are extremely uncommon.

If your order qualifies for an exchange under these conditions, please contact us by email at [insert email here]. Customers are responsible for any return shipping fees.

all order-related questions, issues, or pre-/made-to-order items.

wholesale, partnerships, influencer inquiries, and business matters.